Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using Metryki, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Service.

These Terms constitute a legally binding agreement between you and [COMPANY NAME]. You represent that you are at least 16 years old and have the legal capacity to enter into this agreement.

Please replace [COMPANY NAME] with your actual company name.

2. Service Description

Metryki is an AI-powered transcription and translation service that:

• Transcribes handwritten historical documents in multiple languages
• Translates transcriptions into modern languages
• Extracts structured data (names, dates, places, relationships) from civil records
• Supports historical civil records from any country and language

The Service uses third-party AI technologies (Google Gemini and OpenAI) to process your documents. Results are provided "as-is" and may contain errors or inaccuracies.

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account by providing:

• A valid email address
• A secure password (minimum 8 characters with uppercase, lowercase, and digit requirements)
• Optionally, a display name

You may also register using Google or Microsoft OAuth authentication.

3.2 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Providing accurate and current information

3.3 Free Credits

New users receive 5 free credits upon registration. These credits are provided as a courtesy and may be revoked if we detect abuse or violation of these Terms.

4. Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Upload content that is illegal, harmful, threatening, abusive, or violates any laws
• Upload content that infringes on intellectual property rights, privacy rights, or other rights of third parties
• Upload malicious software, viruses, or code designed to disrupt the Service
• Attempt to gain unauthorized access to the Service, other accounts, or our systems
• Use automated systems (bots, scrapers) to access the Service without permission
• Reverse engineer, decompile, or attempt to extract the source code of our Service
• Resell, redistribute, or sublicense access to the Service
• Use the Service to process documents for commercial purposes without appropriate licensing (if applicable)
• Interfere with or disrupt the Service or servers connected to the Service
• Impersonate any person or entity or misrepresent your affiliation with any entity

Violation of these restrictions may result in immediate termination of your account and legal action.

5. Service Tiers and Credits

5.1 Service Tiers

We offer the following service tiers:

• Translation Only: 1 credit per image - Original transcription and English translation
• Full Extraction: 2 credits per image - Translation plus structured data extraction
• Priority Translation: 2 credits per image - Translation with priority queue processing
• Priority Full: 3 credits per image - Full extraction with priority queue processing

5.2 Credit System

Credits are:

• Deducted when you submit an upload for processing
• Non-transferable between accounts
• Subject to the refund policy described in Section 7
• Valid indefinitely unless your account is terminated

5.3 Credit Packages

Credit packages are available for purchase through our payment system. Prices and package sizes may change at any time. Current pricing is displayed on the Credits page.

5.4 Processing Times

Processing times vary based on:

• Service tier selected (priority tiers are processed faster)
• Current system load
• Image complexity and quality

We do not guarantee specific processing times, but priority tiers are processed before standard tiers.

6. Payment Terms

6.1 Payment Processing

Payments are processed securely through Stripe. By making a purchase, you agree to Stripe's terms of service and privacy policy.

Stripe Terms: https://stripe.com/legal

6.2 Payment Methods

We accept major credit cards and other payment methods supported by Stripe in your region.

6.3 Currency and Pricing

All prices are displayed in the currency available in your region. Prices are subject to change without notice, but changes will not affect purchases already completed.

6.4 Failed Payments

If a payment fails, credits will not be added to your account. You may retry the payment or contact support for assistance.

6.5 Taxes

You are responsible for any applicable taxes, duties, or fees imposed by your jurisdiction. Prices displayed may or may not include taxes depending on your location.

7. Refund Policy

7.1 General Policy

Credits are generally non-refundable once purchased. However, we will consider refund requests on a case-by-case basis in the following circumstances:

7.2 Eligible Refund Scenarios

Refunds may be granted for:

• Technical Failures: If our Service experiences a technical failure that prevents you from using purchased credits for an extended period (typically 48+ hours)
• Service Errors: If our Service produces consistently unusable or incorrect results due to a system error on our part
• Duplicate Purchases: If you accidentally purchase credits multiple times due to a technical issue
• Unused Credits in Exceptional Circumstances: If you have a significant balance of unused credits due to circumstances beyond your control (e.g., account issues, service discontinuation)
• Billing Errors: If you were charged incorrectly or for an amount you did not authorize

7.3 Refund Request Process

To request a refund:

1. Contact us at [CONTACT EMAIL] within 30 days of the purchase
2. Provide your account email and transaction details
3. Explain the reason for your refund request
4. Include any relevant evidence (screenshots, error messages, etc.)

7.4 Refund Processing

If your refund request is approved:

• Refunds will be processed to the original payment method
• Processing time is typically 5-10 business days
• Any credits associated with the refunded purchase will be removed from your account
• You will receive email confirmation when the refund is processed

7.5 Non-Refundable Situations

Refunds will generally NOT be granted for:

• Dissatisfaction with transcription quality (results are provided "as-is")
• Change of mind after purchase
• Credits already used for processing
• Requests made more than 30 days after purchase
• Violations of these Terms resulting in account termination

7.6 EU Consumer Rights

If you are a consumer in the European Union, you may have additional rights under EU consumer protection laws, including the right to withdraw from distance contracts within 14 days. However, if you have already used the Service (credits have been consumed), your right to withdraw may be limited. Please contact us to discuss your specific situation.

8. Intellectual Property

8.1 Your Content

You retain all ownership rights to:

• Images you upload to our Service
• Transcription results and translations generated from your content

By uploading content, you grant us a limited, non-exclusive license to:

• Process your content to provide the Service
• Store your content and results on our systems
• Share your content with third-party AI services (Google Gemini, OpenAI) as necessary to provide the Service

8.2 Our Service

All rights, title, and interest in the Metryki Service, including but not limited to:

• Software, code, and technology
• Website design and user interface
• Trademarks, logos, and branding
• Documentation and materials

...are owned by [COMPANY NAME] or our licensors and are protected by copyright, trademark, and other intellectual property laws.

8.3 Third-Party AI Services

Transcription and translation results are generated using third-party AI services (Google Gemini and OpenAI). These services have their own terms of service and intellectual property policies that apply to the use of their technologies.

9. User Content and Responsibilities

9.1 Content Accuracy

You are responsible for:

• Ensuring you have the right to upload and process the documents you submit
• Verifying the accuracy of transcription and translation results
• Using results appropriately and in compliance with applicable laws

9.2 Content Deletion

You may delete your uploaded content and results at any time through your account dashboard. Deleted content will be permanently removed from our systems within 90 days, subject to backup retention policies.

9.3 Prohibited Content

You must not upload content that:

• Violates any laws or regulations
• Infringes on intellectual property rights
• Contains personal information of others without consent
• Is harmful, offensive, or inappropriate

10. Service Modifications and Availability

10.1 Service Changes

We reserve the right to:

• Modify, suspend, or discontinue any part of the Service at any time
• Change service tiers, pricing, or credit costs
• Update features, functionality, or user interface
• Impose usage limits or restrictions

We will provide reasonable notice of material changes that affect your use of the Service.

10.2 Service Availability

We strive to maintain high availability but do not guarantee:

• Uninterrupted or error-free service
• Specific uptime percentages
• That the Service will be available at all times

The Service may be unavailable due to maintenance, technical issues, or circumstances beyond our control.

11. Limitation of Liability

11.1 Service Provided "As-Is"

The Service is provided "as-is" and "as-available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability
• Fitness for a particular purpose
• Accuracy, completeness, or reliability of results
• Non-infringement

11.2 Transcription Accuracy

AI-generated transcriptions and translations may contain errors, inaccuracies, or omissions. We do not guarantee:

• 100% accuracy of transcriptions or translations
• Correctness of extracted structured data
• Completeness of results

You are responsible for verifying and validating all results before using them for any purpose.

11.3 Limitation of Damages

To the maximum extent permitted by applicable law, we shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from use or inability to use the Service
• Damages resulting from errors, omissions, or inaccuracies in results

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim, or €100, whichever is greater.

11.4 EU Consumer Rights

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under applicable EU consumer protection laws

12. Indemnification

You agree to indemnify, defend, and hold harmless [COMPANY NAME], its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or relating to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Content you upload or process through the Service

13. Termination

13.1 Termination by You

You may terminate your account at any time by:

• Contacting us at [CONTACT EMAIL]
• Requesting account deletion through your account settings (if available)

13.2 Termination by Us

We may suspend or terminate your account immediately, without notice, if you:

• Violate these Terms
• Engage in fraudulent, abusive, or illegal activity
• Fail to pay fees when due
• Use the Service in a manner that harms us or other users

13.3 Effect of Termination

Upon termination:

• Your right to access and use the Service will immediately cease
• Unused credits will be forfeited (unless required by law or our refund policy)
• We may delete your account data in accordance with our Privacy Policy
• Provisions that by their nature should survive termination will remain in effect

14. Dispute Resolution

14.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us at [CONTACT EMAIL] to attempt to resolve any dispute informally.

14.2 EU Online Dispute Resolution

If you are a consumer in the European Union, you may use the European Commission's Online Dispute Resolution platform to resolve disputes:

https://ec.europa.eu/consumers/odr/

14.3 Jurisdiction

For consumers in the EU, these Terms are governed by the laws of Spain, and disputes will be subject to the jurisdiction of the courts of Spain. For consumers, the competent courts shall be those of your place of residence in accordance with Spanish consumer protection law (Real Decreto Legislativo 1/2007).

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the Kingdom of Spain and applicable European Union regulations, without regard to conflict of law principles.

EU and Spanish consumer protection laws apply to consumers in the European Union, and these Terms do not limit your rights as a consumer under applicable EU or Spanish law, including:

• General Law for the Defense of Consumers and Users (Real Decreto Legislativo 1/2007)
• Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE)
• Organic Law 3/2018 on the Protection of Personal Data (LOPDGDD)

16. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on this page
• Updating the "Last Updated" date
• Sending an email notification to your registered email address (for significant changes)

Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and may terminate your account.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

17.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

17.5 Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or failures of third-party services.

18. Contact Information

If you have questions about these Terms, please contact us:

In compliance with Spanish Law 34/2002 (LSSI-CE), the above information identifies the service provider.