Help Center
Find answers to common questions and learn how to get the most out of Metryki
Getting Started
Learn the basics of uploading documents and processing transcriptions
FAQ
Frequently asked questions about credits, processing, and results
Supported Formats
Learn about supported file formats, languages, and document types
Service Tiers
Compare our different service tiers and choose the right one for you
Credits & Pricing
Understand how credits work and view our pricing packages
Contact Support
Can't find what you're looking for? Get in touch with our team
Popular Questions
How do I get started?
Simply create a free account to receive 5 free credits. Then upload your scanned documents, select your service tier, and start processing. You'll receive your transcription and translation within minutes.
What file formats are supported?
We accept JPG, JPEG, PNG, TIFF, and WebP image formats. Files can be up to 20 MB each. For best results, use scans at 300 DPI or higher.
How long does processing take?
Most images are processed within 1-5 minutes. Priority processing places your jobs at the front of the queue. Processing time may vary based on document complexity and current system load.
What happens if processing fails?
If an image fails to process, you'll receive an automatic credit refund for that image. We also offer partial refunds if only some images in a batch fail.